Stream incident

Video - high error rate on Join call API (Mumbai)

Notice Resolved View vendor source →

Stream experienced a notice incident on March 31, 2025 affecting Joining Calls, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 01:39 PM UTC
Resolved
Mar 31, 2025, 05:48 PM UTC
Duration
4h 9m
Detected by Pingoru
Mar 31, 2025, 01:39 PM UTC

Affected components

Joining Calls

Update timeline

  1. monitoring Mar 31, 2025, 01:39 PM UTC

    Between 12:35 and 12:51 UTC, our API layer experienced a downtime in the Mumbai region due to increased system load. We are currently investigating the incident and implementing a patch. During this time API requests to join calls returned a 5xx response.

  2. resolved Mar 31, 2025, 05:48 PM UTC

    Our team deployed a patch to the affected system and the incident has been resolved