Streak experienced a major incident on December 7, 2020 affecting Streak for Gmail (desktop), lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2020, 06:23 PM UTC
Looks like we're still experiencing some issues creating boxes, removing contacts from boxes, and loading portions of Streak. We apologize for the ongoing issues - we're working to identify the root cause and deploy a fix. We'll post an update in 30 minutes or when we have more information.
- investigating Dec 07, 2020, 07:26 PM UTC
We're continuing to investigate the errors affecting box edits and other issues in Streak. We apologize for the disruption this has caused and are prioritizing this work to deploy a fix as soon as possible. Stay tuned for updates within 30 minutes or when we have new information.
- identified Dec 07, 2020, 08:47 PM UTC
We've identified the cause of the issue and are working to reduce errors, but some users are still experiencing issues using Streak. We're continuing to work on a fix and will keep you posted on progress. We truly apologize for the inconvenience and appreciate your patience.
- identified Dec 07, 2020, 11:14 PM UTC
We implemented a fix that resolved the majority of issues, but we're still occasionally seeing slow loading times and issues saving box edits. We're continuing to work on a complete fix and appreciate your patience.
- resolved Dec 08, 2020, 12:44 AM UTC
Our engineering team has implemented a workaround for the issues and we believe the error rate has been reduced significantly. We'll do maintenance to fully resolve the problem tonight. We sincerely apologize for the disruption this may have caused today and are working to prevent similar issues in the future.