Streak incident
Streak mail merge and email tracking not loading
Streak experienced a major incident on September 12, 2022 affecting Streak for Gmail (desktop), lasting 5h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2022, 02:20 PM UTC
Our team is currently investigating an issue affecting mail merge, email tracking, and boxed emails. We'll provide status updates once we have any additional information. Apologies for the inconvenience.
- identified Sep 12, 2022, 04:34 PM UTC
The issue has been identified and a fix is being implemented. We will continue to provide status updates once a fix has been released. We appreciate your patience while we work on resolving this issue.
- identified Sep 12, 2022, 05:21 PM UTC
The mail merge loading issue has been resolved. Please refresh your Gmail page for the latest update to apply. We are still working on resolving the email tracking and boxed emails issues. We will provide another update once these two issues have been fixed.
- monitoring Sep 12, 2022, 06:03 PM UTC
A fix has been implemented for the outstanding issues and we're currently monitoring the results. A refresh of your Gmail page will be required for the latest update to apply.
- monitoring Sep 12, 2022, 07:28 PM UTC
We are continuing to monitor any further issues. We're currently working on re-populating the email tracking folders under the Sent view.
- resolved Sep 12, 2022, 07:53 PM UTC
This incident has been resolved. We appreciate your patience with us today!