Streak incident

Delays with email threads and automatic email sharing being added to boxes

Minor Resolved View vendor source →

Streak experienced a minor incident on November 16, 2023 affecting Streak API and Streak for Gmail (desktop), lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 07:03 PM UTC
Resolved
Nov 16, 2023, 09:58 PM UTC
Duration
2h 54m
Detected by Pingoru
Nov 16, 2023, 07:03 PM UTC

Affected components

Streak APIStreak for Gmail (desktop)

Update timeline

  1. investigating Nov 16, 2023, 07:03 PM UTC

    We are currently investigating an issue preventing email threads from populating in Streak boxes. This also includes emails automatically being added to boxes from the automatic email sharing feature (include all emails). We apologize for the inconvenience and will share an update when as fix has been implemented.

  2. monitoring Nov 16, 2023, 07:54 PM UTC

    A fix has been implemented and we're starting to see some recovery. Your email threads should start populating shortly and any pending mail merges will begin sending. The estimated completion for full recovery is at around 12:45 PM PST. We appreciate your patience!

  3. resolved Nov 16, 2023, 09:58 PM UTC

    This incident has been resolved. If you're still encountering any issues, please reach out to us at [email protected].