Prod Stratus login failure
Timeline · 3 updates
- investigating Oct 07, 2026, 06:28 PM UTC
Status: Investigating Users cannot sign in to Stratus (www.gtpstratus.com "www.gtpstratus.com": http://www.gtpstratus.com). Sign-in attempts end on a "There was a problem signing you in" error page. The problem started at about 12:50 PM CT (17:50 UTC) on October 7, 2026. Other Stratus environments (CI, QA, RC) are not believed to be affected. Affected components Web (Degraded performance)
- identified Oct 07, 2026, 06:30 PM UTC
Status: Identified We have confirmed the cause. An authentication credential that Stratus uses to complete sign-in with our identity provider expired at about 12:45 PM CT (17:45 UTC) today. Sign-in attempts after that point fail at the final step. A replacement credential has been created. We are now applying it to the production servers and will confirm that sign-in works end to end. We'll post again once logins succeed. There is no data loss or security impact. Nothing is needed on your side. Next update: within 30 minutes, or as soon as sign-in is restored. Affected components Web (Degraded performance)
- resolved Oct 07, 2026, 06:50 PM UTC
Status: Resolved Sign-in to Stratus (www.gtpstratus.com "www.gtpstratus.com": http://www.gtpstratus.com) is working normally again. Between about 12:50 PM CT and 1:30 PM CT (17:50 to 18:30 UTC) on October 7, 2026, users could not sign in. Cause: An authentication credential that Stratus uses to complete sign-in with our identity provider expired. After that point, every sign-in failed at the final step. Resolution: We replaced the expired credential and applied it to the production servers. Sign-in has succeeded since about 1:31 PM CT (18:31 UTC) and we have seen no further errors. Impact: All sign-ins to production Stratus failed during that window, about 40 minutes. Users with an existing active session were not logged out by this issue. There was no data loss, and we have found no security impact. Affected components Web (Operational)