Strata Networks incident
Internet and Landline Outage
Strata Networks experienced a major incident on October 7, 2026 affecting Internet and Landline, lasting 17h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 01:25 AM UTC
There is an outage affecting the Duchesne area(s). If you are not in the Duchesne area(s) or your service has been offline for longer than 1 hour, please get in touch with the Network Operations Center at (435) 622-5151.
- identified Oct 07, 2026, 01:38 AM UTC
Crews are on site responding to damage impacting service and are working to restore connectivity as quickly as possible. We appreciate your patience and will provide updates as they become available.
- identified Oct 07, 2026, 02:47 AM UTC
Our technicians have completed their assessment of the service issue affecting a limited number of customers in the Duchesne area. Restoration work is scheduled to resume tomorrow morning when crews return to the site. We appreciate your patience and understanding.
- identified Oct 07, 2026, 02:42 PM UTC
Crews are actively working to repair the damaged fiber. The current estimated time to complete repairs is approximately four hours, assuming no additional issues are discovered. Additional updates will be provided as restoration efforts continue.
- monitoring Oct 07, 2026, 07:03 PM UTC
Crews have finished repairing fiber and services have been restored, we will continue to monitor to ensure stability.
- resolved Oct 07, 2026, 07:05 PM UTC
The Internet and Landline Outage has been resolved. If you continue to experience service issues, please contact us so our team can assist you.