Strata Networks incident
Internet and Landline Outage
Strata Networks experienced a major incident on September 29, 2026 affecting Internet and Landline, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 04:20 PM UTC
There is an outage affecting the Vernal area(s). If you are not in the Vernal area(s) or your service has been offline for longer than 1 hour, please get in touch with the Network Operations Center at (435) 622-5151.
- investigating Sep 29, 2026, 04:41 PM UTC
The outage has been isolated to the area surrounding 1250 West north of Main Street in Vernal. Technicians are actively investigating the issue and working to restore service. Additional updates will be provided as they become available.
- identified Sep 29, 2026, 05:42 PM UTC
Technicians have identified the cause of the outage as a cut coax line. Repair work is now underway. To support safe repair operations, some additional customers in the area may experience service interruptions while crews work to restore service. We appreciate your patience.
- resolved Sep 29, 2026, 08:05 PM UTC
The Internet and Landline Outage has been resolved. If you continue to experience service issues, please contact us so our team can assist you.