Storyous incident

Onemenu.cz payment issues

Critical Resolved View vendor source →

Storyous experienced a critical incident on June 23, 2021 affecting Pokladní systém, tablety (POS), lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2021, 06:56 PM UTC
Resolved
Jun 23, 2021, 08:10 PM UTC
Duration
1h 13m
Detected by Pingoru
Jun 23, 2021, 06:56 PM UTC

Affected components

Pokladní systém, tablety (POS)

Update timeline

  1. investigating Jun 23, 2021, 06:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 23, 2021, 07:16 PM UTC

    We are investigating the issue more, it seems that ČSOB is having an outage, we will post more info in 15 minutes.

  3. identified Jun 23, 2021, 07:32 PM UTC

    The problem is at the payment service and the user cannot pay the order. We will inform the user through an application.

  4. identified Jun 23, 2021, 07:36 PM UTC

    ČSOB have a big outage in all systems (including payment terminals, internet banking, payment gateway, ...).

  5. resolved Jun 23, 2021, 08:10 PM UTC

    It seems that ČSOB resolved the problem. Payment on OneMenu is working again.