Storyous incident

Zvýšená chybovost API služeb / Increased API error rate

Major Resolved View vendor source →

Storyous experienced a major incident on April 19, 2024 affecting Pokladní systém, tablety (POS) and Administration (admin.storyous.com) and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2024, 02:13 PM UTC
Resolved
Apr 19, 2024, 03:24 PM UTC
Duration
1h 10m
Detected by Pingoru
Apr 19, 2024, 02:13 PM UTC

Affected components

Pokladní systém, tablety (POS)Administration (admin.storyous.com)Public API

Update timeline

  1. investigating Apr 19, 2024, 02:13 PM UTC

    Pozorujeme zvýšenou chybovost různých našich API na objednávky z dovážkových služeb a pro uzávěrky. Chyby ovlivňují i funkčnost administrace a synchronizace POS. -- We are investigating increased error rate of delivery and cashflow API services. This also affect user administration and POS synchronisation.

  2. monitoring Apr 19, 2024, 02:36 PM UTC

    Všechny služby jsou opět v provozu, ale stále monitorujeme situaci. -- Services are up and running again, but we still monitor the situation.

  3. investigating Apr 19, 2024, 02:50 PM UTC

    Pozorujeme zvýšenou chybovost různých našich API, např. objednávky z dovážkových služeb a pro uzávěrky. Chyby ovlivňují i funkčnost administrace a synchronizace POS. -- We are investigating increased error rate of delivery and cashflow API services. This also affect user administration and POS synchronisation.

  4. investigating Apr 19, 2024, 03:08 PM UTC

    Všechny služby jsou opět v provozu, ale stále monitorujeme situaci. -- Services are up and running again, but we still monitor the situation.

  5. resolved Apr 19, 2024, 03:24 PM UTC

    This incident has been resolved.