Storyous incident

OneMenu emails are not being sent

Major Resolved View vendor source →

Storyous experienced a major incident on January 13, 2022, lasting 11d 18h. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2022, 02:32 PM UTC
Resolved
Jan 25, 2022, 08:51 AM UTC
Duration
11d 18h
Detected by Pingoru
Jan 13, 2022, 02:32 PM UTC

Update timeline

  1. investigating Jan 13, 2022, 02:32 PM UTC

    Z OneMenu nechodí emailové upozornění ohledně stavu objednávky ani následně účtenky z neznámé chyby u poskytovatele na odesílání emailů. Problém s nimi řešíme. Email notifications and bills from OneMenu are not being sent due to unknown error with our email sending provider. We are dealing the issue with them.

  2. resolved Jan 25, 2022, 08:51 AM UTC

    Chyba byla odstraněna. Emailové upoznění již opět fungují. Issue has been resolved. Emails are being sent again.