Storyous incident

The administration website is having problems.

Minor Resolved View vendor source →

Storyous experienced a minor incident on March 7, 2022 affecting Administration (admin.storyous.com), lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2022, 01:38 PM UTC
Resolved
Mar 07, 2022, 03:20 PM UTC
Duration
1h 41m
Detected by Pingoru
Mar 07, 2022, 01:38 PM UTC

Affected components

Administration (admin.storyous.com)

Update timeline

  1. investigating Mar 07, 2022, 01:03 PM UTC

    We’re experiencing issues with some of our instances. We will provide more details as soon as more information becomes available

  2. monitoring Mar 07, 2022, 01:38 PM UTC

    One of our databases is experiencing issues, part of the customers can have an inaccessible administration website and ePOS won't synchronize to the server as well. Our database provider is working on a fix and it is slowly starting to work again.

  3. monitoring Mar 07, 2022, 01:44 PM UTC

    The database is starting to work. The administration website can be a bit slow.

  4. monitoring Mar 07, 2022, 02:25 PM UTC

    Due to a lot of connections to the administration website, users can have problems logging in.

  5. resolved Mar 07, 2022, 03:20 PM UTC

    This incident has been resolved.