Storyous incident

Storyous portal unavailable and POS works in offline mode

Storyous experienced a minor incident on June 24, 2024 affecting Pokladní systém, tablety (POS) and Administration (admin.storyous.com) and 1 more component, lasting 35d 9h. The incident has been resolved; the full update timeline is below.

Started: Jun 24, 2024, 05:00 AM UTC
Resolved: Jul 29, 2024, 02:53 PM UTC
Duration: 35d 9h
Detected by Pingoru: Jun 24, 2024, 05:00 AM UTC

Affected components

Pokladní systém, tablety (POS)Administration (admin.storyous.com)Login and Users management (login.storyous.com)Public API

Update timeline

identified Jun 24, 2024, 12:01 PM UTC

Storyous portal, including login to POS is unavailable for some users. Underlying problem is fixed. The portal should start working soon as the changes apply.
monitoring Jun 24, 2024, 01:13 PM UTC

The Storyous portal is working for most of the users, if you are facing issues with admin.storyous.com, try https://pos.teya.com instead. When having troubles with POS synchronization, try to update the app and logout / login.
resolved Jul 29, 2024, 02:53 PM UTC

This incident has been resolved.