StoryFile incident

Login/SSO Outage

Critical Resolved View vendor source →

StoryFile experienced a critical incident on November 4, 2022 affecting Conversa and StoryFile Life and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2022, 09:15 PM UTC
Resolved
Nov 04, 2022, 09:25 PM UTC
Duration
9m
Detected by Pingoru
Nov 04, 2022, 09:15 PM UTC

Affected components

ConversaStoryFile LifeAsk Web ApplicationLogin/SSO

Update timeline

  1. identified Nov 04, 2022, 09:15 PM UTC

    Login/SSO outage is causing degraded performance for Conversa, StoryFile Life and Ask Web Application.

  2. identified Nov 04, 2022, 09:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 04, 2022, 09:25 PM UTC

    We've resolved an issue with Storyfile Conversa.

  4. resolved Nov 04, 2022, 09:25 PM UTC

    We've resolved an issue with Storyfile Life.

  5. postmortem Nov 05, 2022, 12:23 AM UTC

    Login/SSO has been successfully recovered. For users who continue to experience “Unable to login.” error message, pleaseclick “Forgot Password” to pick a new password that meets our new password requirements policy.