Storyblocks incident

API High Error Rate

Critical Resolved View vendor source →

Storyblocks experienced a critical incident on February 26, 2021, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2021, 04:59 PM UTC
Resolved
Feb 26, 2021, 09:50 PM UTC
Duration
4h 50m
Detected by Pingoru
Feb 26, 2021, 04:59 PM UTC

Update timeline

  1. identified Feb 26, 2021, 04:59 PM UTC

    An internal service is hitting errors. We are actively working on a fix.

  2. monitoring Feb 26, 2021, 05:48 PM UTC

    We have successfully rolled back the failing service. All API endpoints are back to normal operation.

  3. monitoring Feb 26, 2021, 06:37 PM UTC

    API is experiencing timeouts.

  4. monitoring Feb 26, 2021, 09:10 PM UTC

    All API endpoints are operational again. We are continuing to monitor our systems to ensure performance stays consistent.

  5. resolved Feb 26, 2021, 09:50 PM UTC

    This incident has been resolved.