Stitch Data experienced a minor incident on February 6, 2020 affecting api.stitchdata.com and app.stitchdata.com, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2020, 12:54 PM UTC
Users are reporting an error from Facebook Ads during authentication processes that indicate the source ad account cannot be located, which is preventing extraction from occurring. Our engineering team is investigating this behavior.
- monitoring Feb 06, 2020, 03:15 PM UTC
Facebook's team is reporting a partial outage that results in the behavior exhibited by our integrations that can be viewed here: https://developers.facebook.com/status/issues/470651240279373/ They've deployed a fix and our team is continuing to monitor the situation as extractions resume normal functionality.
- resolved Feb 06, 2020, 04:12 PM UTC
Facebook Ads integrations have returned to normal functionality.