Stitch Data experienced a minor incident on April 1, 2020 affecting app.stitchdata.com, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2020, 10:22 PM UTC
Our engineering team is currently investigating transient loading errors affecting a subset of accounts working with Redshift destinations. A small percentage of loading processes for this destination may experience intermittent loading errors.
- identified Apr 02, 2020, 03:48 PM UTC
Our team has identified an issue stemming from logic used to handle Primary Key fields that are nested maps, which increased the workload on loading services. We're currently working to implement a fix for this behavior.
- monitoring Apr 02, 2020, 10:11 PM UTC
Our team deployed a fix for this issue circa 19:50 UTC, and Redshift loading functionality has remained at normal levels since then. We're continuing to monitor loading behaviors at this time.
- resolved Apr 03, 2020, 12:38 PM UTC
Redshift loading functionality has remained at normal levels, and there have been no recurrences of this error since the fix was deployed.