Stitch Data incident

Xero Integration Extraction Schedules Lagging

Minor Resolved View vendor source →

Stitch Data experienced a minor incident on October 14, 2020 affecting api.stitchdata.com and app.stitchdata.com, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2020, 11:22 PM UTC
Resolved
Oct 15, 2020, 12:33 AM UTC
Duration
1h 11m
Detected by Pingoru
Oct 14, 2020, 11:22 PM UTC

Affected components

api.stitchdata.comapp.stitchdata.com

Update timeline

  1. investigating Oct 14, 2020, 11:22 PM UTC

    We're currently investigating an issue affecting extraction jobs for Xero integrations occurring according to their specified replication frequencies and anchor times. Extraction jobs will be delayed as a result.

  2. monitoring Oct 15, 2020, 12:16 AM UTC

    The root cause has been identified as a side effect of the Xero authentication upgrade and extractions are resuming their normal schedules.

  3. resolved Oct 15, 2020, 12:33 AM UTC

    Extractions have resumed their normal schedules. No data was lost, and subsequent extractions will resume from their bookmarks.