Stitch Data incident

Internal Errors Affecting Extraction Jobs and Authentication

Major Resolved View vendor source →

Stitch Data experienced a major incident on October 20, 2020 affecting api.stitchdata.com and app.stitchdata.com, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2020, 05:15 PM UTC
Resolved
Oct 20, 2020, 06:27 PM UTC
Duration
1h 11m
Detected by Pingoru
Oct 20, 2020, 05:15 PM UTC

Affected components

api.stitchdata.comapp.stitchdata.com

Update timeline

  1. investigating Oct 20, 2020, 05:15 PM UTC

    We're currently investigating an issue causing 401 errors to be returned by Stitch during processes like extraction jobs and the re-authentication of new or existing integrations.

  2. monitoring Oct 20, 2020, 05:21 PM UTC

    We've corrected an issue stemming from a recent token change that had disrupted communication with some aspects of our infrastructure. Subsequent extraction jobs and authentication attempts should complete successfully.

  3. resolved Oct 20, 2020, 06:27 PM UTC

    The rate of 401 errors has returned to and remained at normal levels, and subsequent extraction jobs and authentication attempts have completed successfully as expected.