Stitch Data experienced a major incident on April 28, 2021 affecting api.stitchdata.com and app.stitchdata.com, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2021, 03:52 PM UTC
Our R&D team is investigating reports of delays while loading the Stitch application and errors while the application fetches account information, which appear to stem from a spike in internal database errors. They are working to resolve the occurrences to restore normal functionality.
- investigating Apr 28, 2021, 04:10 PM UTC
Our R&D team is continuing to investigate the cause and scope of this issue. Thus far we have identified it as impacting the user interface, the scheduling and performance of extraction jobs, the performance of loading jobs, and API availability.
- identified Apr 28, 2021, 04:47 PM UTC
Our R&D team has identified a potential root cause and are working to implement a fix.
- monitoring Apr 28, 2021, 05:10 PM UTC
Our R&D team has deployed a fix and is monitoring services to verify that error rates remain at normal levels.
- resolved Apr 28, 2021, 09:32 PM UTC
Application functionality including user interface access, extraction schedules and performance, loading performance, and API availability have remained stable during the monitoring window.