Stitch Data experienced a major incident on July 20, 2021 affecting app.stitchdata.com, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 20, 2021, 01:32 PM UTC
Our R&D team has identified that an asset retrieved from Google's API that is used for metric and dimension identification and compatibility has been resulting in a 404 response page. They're currently evaluating potential local resolutions until a time at which API calls to Google return the asset successfully. Until resolved, this error will prevent the creation of new Google Analytics integrations and extraction for existing Google Analytics integrations. Configurations and stored bookmarks for existing Google Analytics integrations are unaffected.
- monitoring Jul 20, 2021, 03:30 PM UTC
We've released an update to our Google Analytics integration to mitigate failure scenarios when retrieving metric and dimension compatibility information from Google. Attempts to set up new Google Analytics integrations and extractions from existing Google Analytics integrations are no longer impacted by this issue, and we're continuing to monitor success rates.
- resolved Jul 20, 2021, 05:33 PM UTC
Success rates for Google Analytics extractions and configurations have returned to normal and remained stable.