Stitch Data incident

App Page Loading and Job Scheduling

Major Resolved View vendor source →

Stitch Data experienced a major incident on October 8, 2021 affecting api.stitchdata.com and app.stitchdata.com, lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2021, 01:13 PM UTC
Resolved
Oct 08, 2021, 06:24 PM UTC
Duration
5h 10m
Detected by Pingoru
Oct 08, 2021, 01:13 PM UTC

Affected components

api.stitchdata.comapp.stitchdata.com

Update timeline

  1. investigating Oct 08, 2021, 01:13 PM UTC

    We are investigating an issue that is causing page load failures and job scheduling delays.

  2. identified Oct 08, 2021, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 08, 2021, 03:21 PM UTC

    Our team has confirmed this issue is related to a cache repopulation process imposing heavy load on the system. We are working to implement a mitigation.

  4. monitoring Oct 08, 2021, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 08, 2021, 05:10 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 08, 2021, 06:24 PM UTC

    This incident has been resolved.