Stitch Data experienced a major incident on December 7, 2021 affecting api.stitchdata.com and app.stitchdata.com, lasting 9h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 03:46 PM UTC
We are investigating elevated error rates with our extraction and loading processes.
- identified Dec 07, 2021, 04:10 PM UTC
We have identified service outages with our cloud service provider as the root cause of our degraded availability. We are working with them to resolve the issue.
- identified Dec 07, 2021, 04:58 PM UTC
Our cloud provider has identified a root cause for this issue and is working toward resolution.
- identified Dec 07, 2021, 05:40 PM UTC
We are seeing improved availability in our extraction job systems, however loading systems are still degraded. We continue to work with our cloud service provider to resolve the issue.
- monitoring Dec 07, 2021, 07:59 PM UTC
Extraction and loading systems are both exhibiting normal performance and availability. We are continuing to monitor while our cloud provider works toward full recovery.
- resolved Dec 08, 2021, 01:24 AM UTC
This incident has been resolved.