Stitch Data experienced a major incident on November 3, 2022 affecting app.stitchdata.com, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 03, 2022, 05:24 PM UTC
We have identified an issue where users are unable to log into their accounts. We are currently investigating.
- investigating Nov 03, 2022, 05:47 PM UTC
We are continuing to investigate this issue.
- identified Nov 03, 2022, 06:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 03, 2022, 07:50 PM UTC
Access has been restored to users who were experiencing difficulty logging in. Root cause has been identified and will be resolved shortly.
- resolved Nov 03, 2022, 08:10 PM UTC
The issue with logging into app.stitchdata.com has been resolved. Users should now be able to log into their accounts. This incident solely affected logins to the Stitch web application; all other functions remained operational including extractions and loads.