Stitch Data experienced a minor incident on December 4, 2019 affecting app.stitchdata.com, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2019, 09:25 PM UTC
We're investigating an issue that's preventing extraction jobs from beginning for legacy SaaS integrations (excluding any database integrations, Singer-based integrations, or webhook integrations).
- identified Dec 04, 2019, 10:40 PM UTC
Our engineering team has identified an issue in an internal database that they're working to resolve currently, and the number of affected integrations is beginning to decrease. No data will be lost as a result of this behavior, and extraction jobs will begin to resume their regular schedules.
- monitoring Dec 05, 2019, 12:03 AM UTC
A fix has been implemented and we're continuing to monitor the recovery of extraction jobs for previously affected integrations.
- resolved Dec 05, 2019, 01:31 AM UTC
Extraction jobs for previously affected integrations have returned to, and are maintaining, normal execution patterns according to their schedules.