Sticky experienced a major incident on August 8, 2018 affecting Analytics, lasting 6h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics
Update timeline
- investigating Aug 08, 2018, 01:27 PM UTC
We are looking into an issue regarding Analytics. All other systems are functioning normally.
- identified Aug 08, 2018, 03:51 PM UTC
We are in the process of rolling back a version upgrade to our analytics platform to restore full connectivity. We expect Analytics/Reporting systems to be back up around 12:15pm ET.
- monitoring Aug 08, 2018, 04:40 PM UTC
The analytics version rollback was successful and full connectivity to analytics and reporting tools is available again. We are going to continue monitoring throughout the day.
- resolved Aug 08, 2018, 08:11 PM UTC
This incident has been resolved.