Sticky incident

"LimeLight" gateway experiencing declines due to DNS issues

Sticky experienced a minor incident on September 12, 2019 affecting Third Party Integrations, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started: Sep 12, 2019, 01:10 PM UTC
Resolved: Sep 12, 2019, 04:44 PM UTC
Duration: 3h 33m
Detected by Pingoru: Sep 12, 2019, 01:10 PM UTC

Affected components

Third Party Integrations

Update timeline

investigating Sep 12, 2019, 01:10 PM UTC

The original "LimeLight" gateway (not "LimeLight 2.0" or "Network Merchant Inc" gateways - these are working fine) is experiencing declines due to DNS related issues with the secure.limelightgateway.com endpoint. We are investigating.
monitoring Sep 12, 2019, 02:43 PM UTC

Access to the "LimeLight" gateway endpoint https://secure.limelightgateway.com has been restored. Transactions should be processing normally again as of 10:30am ET.
resolved Sep 12, 2019, 04:44 PM UTC

This incident has been resolved.