Sticky incident

Insights->Analytics: Order data for Thursday 7/23/2020 Delayed

Minor Resolved View vendor source →

Sticky experienced a minor incident on July 23, 2020 affecting Analytics, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2020, 04:11 PM UTC
Resolved
Jul 23, 2020, 05:57 PM UTC
Duration
1h 46m
Detected by Pingoru
Jul 23, 2020, 04:11 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Jul 23, 2020, 04:11 PM UTC

    Analytics dashboards reflecting order activity from Thursday 7/23/2020 will be incomplete and delayed. It will only affect data on some dashboards under Insights->Analytics for Wednesday 7/22/2020. This DOES NOT affect your real time dashboard on the home page of the platform or any dashboards under Insights->Reports (these are all real-time reports run against your live database vs the analytics data warehouse). We anticipate our analytics data warehouse processes will complete by 2:30pm ET on Thursday 7/23/2020.

  2. investigating Jul 23, 2020, 04:11 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 23, 2020, 05:57 PM UTC

    This incident has been resolved.