Sticky experienced a notice incident on February 9, 2021 affecting Transaction API and Third Party Integrations, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction APIThird Party Integrations
Update timeline
- investigating Feb 09, 2021, 03:17 AM UTC
Just before 5 pm est, sticky.io monitored an unusual amount of declines for Stripe integration customers. Support and Engineering teams immediately contacted Stripe regarding the increased error rate. Update 10:15 pm est: sticky.io deployed a change to country formats sent in Stripe requests. We expect this to resolve the issue and continue monitoring/updating.
- monitoring Feb 09, 2021, 03:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2021, 04:16 AM UTC
This incident has been resolved.