Sticky incident

Increase in error rates for mobile users trying to access the sticky.io CRM

Minor Resolved View vendor source →

Sticky experienced a minor incident on February 11, 2021 affecting Admin Portal, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2021, 08:58 PM UTC
Resolved
Feb 11, 2021, 10:24 PM UTC
Duration
1h 25m
Detected by Pingoru
Feb 11, 2021, 08:58 PM UTC

Affected components

Admin Portal

Update timeline

  1. investigating Feb 11, 2021, 08:58 PM UTC

    sticky.io support and engineering identified an increase in error rates for mobile users logged into our platform. We are working diligently to resolve and will have updates shortly. Orders and calls to the API are not affected.

  2. monitoring Feb 11, 2021, 09:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2021, 10:24 PM UTC

    This incident has been resolved.