Sticky incident

Increase in Response Times (Page & API slowness)

Major Resolved View vendor source →

Sticky experienced a major incident on April 1, 2021 affecting Transaction API and Analytics and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2021, 03:42 PM UTC
Resolved
Apr 01, 2021, 06:59 PM UTC
Duration
3h 16m
Detected by Pingoru
Apr 01, 2021, 03:42 PM UTC

Affected components

Transaction APIAnalyticsMembership APIAdmin Portalportal.sticky.ioThird Party Integrations

Update timeline

  1. investigating Apr 01, 2021, 03:42 PM UTC

    We have monitored an increase in response times accessing API routes and portal pages. Users may notice long page loads and timeouts. Engineers are investigating and will have more information shortly.

  2. identified Apr 01, 2021, 04:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2021, 05:26 PM UTC

    Response times are returning to normal. Will continue to monitor and update.

  4. resolved Apr 01, 2021, 06:59 PM UTC

    This incident has been resolved.