Sticky incident

Increase in Response Times

Major Resolved View vendor source →

Sticky experienced a major incident on May 28, 2021 affecting Transaction API and Analytics and 1 more component, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2021, 06:42 PM UTC
Resolved
May 28, 2021, 09:46 PM UTC
Duration
3h 3m
Detected by Pingoru
May 28, 2021, 06:42 PM UTC

Affected components

Transaction APIAnalyticsMembership APIAdmin Portalportal.sticky.ioThird Party Integrations

Update timeline

  1. investigating May 28, 2021, 06:42 PM UTC

    We have observed an increase in response times, page load times, and error rates. Engineers are investigating.

  2. identified May 28, 2021, 07:42 PM UTC

    The issue has been identified and a fix implemented.

  3. monitoring May 28, 2021, 07:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 28, 2021, 08:54 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 28, 2021, 09:46 PM UTC

    This incident has been resolved.