Sticky experienced a major incident on December 7, 2021 affecting Transaction API and Analytics and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction APIAnalyticsMembership APIAdmin Portalportal.sticky.ioThird Party Integrations
Update timeline
- identified Dec 07, 2021, 07:42 PM UTC
We have identified an issue related to an AWS outage causing increase response times and error rates. We are working with engineers to mitigate where possible. Please check back for updates and refer to the AWS Status page for additional details https://status.aws.amazon.com/
- monitoring Dec 07, 2021, 09:10 PM UTC
A workaround has been deployed by our engineering team. Response times and error rates are returning to normal levels. We will continue to monitor as AWS provides updates.
- monitoring Dec 07, 2021, 09:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 07, 2021, 11:20 PM UTC
This incident has been resolved.