Sticky experienced a major incident on January 1, 2023 affecting Transaction API, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 01, 2023, 09:08 AM UTC
Starting from 1:00 am Eastern, we observed API latency may result in new order creation errors. We are actively investigating the issue. We will provide our next update within 30min.
- investigating Jan 01, 2023, 10:12 AM UTC
Starting from 1:00 am Eastern, we observed API latency might result in new order creation errors. Our Engineering Team is continuing to investigate the issue. We will provide our next update within 30min.
- resolved Jan 01, 2023, 10:57 AM UTC
From 1 am EST to 5:50 am EST, we observed that API latency might result in new order creation errors that affected some customers. We took action to address the noted issues and the issue is now resolved the new orders are coming through.