Sticky experienced a minor incident on January 4, 2023 affecting Transaction API and Membership API, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 04, 2023, 11:05 PM UTC
Starting from 4:30 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. We are actively investigating the issue. We will provide our next update within 30 min.
- investigating Jan 05, 2023, 12:12 AM UTC
Starting from 4:30 PM Eastern, we observed a spike in the system response times. As of 6:20 pm Eastern, the system response times are back to normal. We are actively investigating & monitoring all aspects of the platform. We will provide our next update within 30 min.
- resolved Jan 05, 2023, 01:20 AM UTC
Starting from 4:30 PM Eastern, we observed a spike in the system response times. As of 6:20 pm Eastern, we saw the system response times return to normal and the issue has been fully resolved.