Sticky experienced a notice incident on January 23, 2023 affecting Transaction API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Transaction API
Update timeline
- resolved Jan 23, 2023, 10:43 AM UTC
Between 3:50 AM EST and 3:55 am on 1/23/23 one of our databases experienced a higher-than-normal load resulting in a restart of the server. During this 4-minute window, some merchant operations, including new orders, failed to process for some customers. As of 3:55 AM EST, the issue has been fully resolved.