Sticky experienced a notice incident on February 17, 2023, lasting 6d 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 17, 2023, 09:34 PM UTC
We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and is actively working to resolve it. We will provide our next update when the fix has been deployed.
- identified Feb 21, 2023, 06:06 PM UTC
We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and is actively working to resolve it. We expect that the fix will be deployed on Thursday, February 23rd. We will provide an update once the issue has been fully resolved.
- identified Feb 23, 2023, 07:14 PM UTC
We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and is actively working to resolve it. We now expect that the fix will be deployed on Friday, February 24th. We will provide an update once the issue has been fully resolved.
- resolved Feb 24, 2023, 01:54 PM UTC
We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and addressed it. A fix has been deployed and the issue has been fully resolved.