Sticky incident

Order Detail Display Issue

Major Resolved View vendor source →

Sticky experienced a major incident on March 9, 2023 affecting Admin Portal, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2023, 01:07 PM UTC
Resolved
Mar 09, 2023, 01:35 PM UTC
Duration
28m
Detected by Pingoru
Mar 09, 2023, 01:07 PM UTC

Affected components

Admin Portal

Update timeline

  1. identified Mar 09, 2023, 01:07 PM UTC

    Starting from 7:40 am Eastern, we observed issues with displaying order details for some of our clients with 500 responses. We have identified the issue and are actively investigating & monitoring all aspects of the platform, and we will provide updates as the situation evolves. We will provide our next update within 30min.

  2. identified Mar 09, 2023, 01:35 PM UTC

    Starting from 7:40 AM to 8:25 AM Eastern, we observed issues with displaying order details for some of our clients with 500 responses. We took action to address the noted issue, the issue has been fully resolved and the order details are loading.

  3. resolved Mar 09, 2023, 01:35 PM UTC

    This incident has been resolved.