Sticky experienced a major incident on May 25, 2023 affecting Transaction API, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2023, 01:53 PM UTC
Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team is currently investigating this issue and actively working on a resolution. We will provide our next update on the matter within the next 30 minutes.
- investigating May 25, 2023, 02:15 PM UTC
We are continuing to investigate this issue.
- identified May 25, 2023, 02:21 PM UTC
Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and is actively working to resolve it. We will provide our next update on the matter within the next 30 minutes.
- monitoring May 25, 2023, 02:54 PM UTC
Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and addressed it. We continue to actively investigate & monitor all aspects of the platform. We will provide our next update within 30 min.
- resolved May 25, 2023, 03:11 PM UTC
Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and addressed it. A fix has been deployed and the issue has been fully resolved.