Sticky experienced a minor incident on September 19, 2023 affecting Analytics, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2023, 09:22 PM UTC
Our technical teams observed a disruption to our analytics and reporting services. Users may experience long loading times when accessing reports within the sticky.io CRM. At this time other functions like Order-Processing and Subscriptions are NOT impacted. We will provide our next update within 30 min.
- monitoring Sep 19, 2023, 09:30 PM UTC
Our technical teams observed a disruption to our analytics and reporting services. Users may have experienced long loading times when accessing reports within the sticky.io CRM. At this time other functions like Order-Processing and Subscriptions were NOT impacted. A fix has been deployed and the issue has been fully resolved. We continue to actively investigate & monitor all aspects of the platform. We will provide our next update within 30 min.
- resolved Sep 19, 2023, 10:01 PM UTC
Our technical teams observed a disruption to our analytics and reporting services. Users may have experienced long loading times when accessing reports within the sticky.io CRM. At this time other functions like Order-Processing and Subscriptions were NOT impacted. A fix has been deployed and the issue has been fully resolved.