Sticky incident

Continued: Analytics dashboards and Reports not loading for some users

Minor Resolved View vendor source →

Sticky experienced a minor incident on June 19, 2018 affecting Analytics, lasting 19h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2018, 06:38 PM UTC
Resolved
Jun 20, 2018, 01:47 PM UTC
Duration
19h 9m
Detected by Pingoru
Jun 19, 2018, 06:38 PM UTC

Affected components

Analytics

Update timeline

  1. identified Jun 19, 2018, 06:38 PM UTC

    We are still experiencing sporadic issues with Analytics dashboards not loading. We have prepared some changes to be put in place later today (6/19/2018) or tomorrow morning (6/20/2018) which should alleviate some of these issues. There may be a minor impact to all users for 5-10 minutes during these changes. The issues are only related to the Analytics and Reporting systems. All other parts of the CRM platform are running normally.

  2. resolved Jun 20, 2018, 01:47 PM UTC

    We believe the loading issues for Analytics and Reports is resolved. Please reach out to [email protected] or on our platform chat, if you continue to experience any loading errors.