Stensul incident

We are investigating reports of elevated error rates

Major Resolved View vendor source →

Stensul experienced a major incident on June 8, 2021 affecting Web UI, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2021, 09:54 AM UTC
Resolved
Jun 08, 2021, 10:33 AM UTC
Duration
39m
Detected by Pingoru
Jun 08, 2021, 09:54 AM UTC

Affected components

Web UI

Update timeline

  1. investigating Jun 08, 2021, 09:54 AM UTC

    We are currently investigating this issue.

  2. identified Jun 08, 2021, 09:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 08, 2021, 10:06 AM UTC

    Access to the platform has been restored. Our team continues to work to restore all functionality within the platform. Users might notice that thumbnail images are not loading at this time.

  4. identified Jun 08, 2021, 10:15 AM UTC

    Thumbnail images have been restored.

  5. monitoring Jun 08, 2021, 10:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 08, 2021, 10:33 AM UTC

    This incident has been resolved.