Stensul incident

Some users are not able to access the platform

Major Resolved View vendor source →

Stensul experienced a major incident on January 30, 2025 affecting Web UI, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 05:41 PM UTC
Resolved
Jan 30, 2025, 06:20 PM UTC
Duration
39m
Detected by Pingoru
Jan 30, 2025, 05:41 PM UTC

Affected components

Web UI

Update timeline

  1. investigating Jan 30, 2025, 05:41 PM UTC

    Some users are getting a 403 error when accessing the platform.

  2. identified Jan 30, 2025, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 30, 2025, 06:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 30, 2025, 06:20 PM UTC

    This incident has been resolved.