STEMpump experienced a major incident on May 5, 2022 affecting STEMpump App - iOS, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2022, 08:54 PM UTC
We are currently investigating an issue where <1% of users are experiencing crashes when updating STEMpump from V3 to V4. If you have any information, please email us at [email protected].
- investigating May 06, 2022, 06:34 AM UTC
We are continuing to investigate this problem - we are awaiting information from a few impacted devices, and when we have that we'll hopefully be able to identify the issue. Impacted Devices Known: iPhone XR - iOS 15.4.1 on 3G
- investigating May 07, 2022, 07:49 PM UTC
We've just pushed a new build of the STEMpump App to Testflight with potential fixes for the crashing bug on V4. If you are running into this issue, please download the potential fix here: https://testflight.apple.com/join/1M8yawZx
- identified May 07, 2022, 08:10 PM UTC
The issue has been identified and a fix is being implemented. A remote updating loop was crashing upon init on <1% of devices. The fix has been pushed to TestFlight.
- monitoring May 07, 2022, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2022, 09:43 PM UTC
This incident has been resolved. STEMpump App V4.0.1 has been sent to App Review and will be on the App Store shortly. Thank you for your cooperation and patience.