Stedi incident

Increased error rates with AWS

Minor Resolved View vendor source →

Stedi experienced a minor incident on October 20, 2025, lasting 22h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:20 AM UTC
Resolved
Oct 21, 2025, 05:51 AM UTC
Duration
22h 30m
Detected by Pingoru
Oct 20, 2025, 07:20 AM UTC

Update timeline

  1. investigating Oct 20, 2025, 07:20 AM UTC

    We are currently investigating this incident and will update shortly..

  2. identified Oct 20, 2025, 07:26 AM UTC

    We have confirmed our cloud provider is having ongoing issues, and we are continuing to monitor the situation. .

  3. identified Oct 20, 2025, 07:43 AM UTC

    We are continuing to monitor the situation and work with AWS for a resolution..

  4. monitoring Oct 20, 2025, 09:31 AM UTC

    We’re seeing a gradual restoration of services and are continuing to monitor closely..

  5. monitoring Oct 20, 2025, 09:54 AM UTC

    Realtime eligibility checks are operating normally, but we are still encountering some delays as we clear backlogs..

  6. monitoring Oct 20, 2025, 11:34 AM UTC

    While our APIs and web application have fully recovered, we are still encountering delays clearing our backlogs, and we are continuing to monitor the situation..

  7. resolved Oct 20, 2025, 12:09 PM UTC

    This incident has been resolved..

  8. identified Oct 20, 2025, 02:48 PM UTC

    We are seeing another small increase in error rates, we are investigating..

  9. monitoring Oct 20, 2025, 06:36 PM UTC

    We are continuing to monitor ongoing error rates affecting AWS traffic, most systems are operational but are affected by intermittent failures..

  10. monitoring Oct 21, 2025, 12:08 AM UTC

    While our APIs and web application have fully recovered, we are still encountering delays clearing our backlogs, and we are continuing to monitor the situation..

  11. resolved Oct 21, 2025, 05:51 AM UTC

    This incident has been resolved..