Stayntouch incident

Identified timeouts with external interfaces

Critical Resolved View vendor source →

Stayntouch experienced a critical incident on July 20, 2018 affecting Interfaces, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2018, 05:18 PM UTC
Resolved
Jul 20, 2018, 05:32 PM UTC
Duration
14m
Detected by Pingoru
Jul 20, 2018, 05:18 PM UTC

Affected components

Interfaces

Update timeline

  1. identified Jul 20, 2018, 05:34 PM UTC

    We have identified an issue in Rover that was resulting in a loss of communication and timeouts between the PMS and some external interfaces.

  2. resolved Jul 20, 2018, 05:42 PM UTC

    At 1:31 p.m Eastern Daylight Time, we deployed a code fix in response to the issue. Please know our development team is continuing to monitor the system closely to ensure a successful deployment. We recommend performing an interface sync in Rover for the next 30 days and monitor your hot days. The rest of the inventory will catch up over the course of normal updates. Thank you for your patience, and we sincerely apologize for this inconvenience.