Stayntouch incident

Zest check-in freezing

Critical Resolved View vendor source →

Stayntouch experienced a critical incident on December 19, 2018 affecting Stayntouch Guest Mobility and Stayntouch Guest Kiosk, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2018, 05:18 PM UTC
Resolved
Dec 19, 2018, 07:42 PM UTC
Duration
2h 24m
Detected by Pingoru
Dec 19, 2018, 05:18 PM UTC

Affected components

Stayntouch Guest MobilityStayntouch Guest Kiosk

Update timeline

  1. investigating Dec 19, 2018, 05:18 PM UTC

    The Zest check-in for Web and Mobile are currently not operating correctly: the process halts while gathering the reservation information. Development has been notified and will be working on this issue until resolved

  2. monitoring Dec 19, 2018, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 19, 2018, 07:33 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 19, 2018, 07:42 PM UTC

    This incident has been resolved.