Stayntouch incident

Interfaces performance degradation and intermittent disconnects

Major Resolved View vendor source →

Stayntouch experienced a major incident on April 25, 2019 affecting Interfaces, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2019, 10:36 AM UTC
Resolved
Apr 25, 2019, 03:46 PM UTC
Duration
5h 9m
Detected by Pingoru
Apr 25, 2019, 10:36 AM UTC

Affected components

Interfaces

Update timeline

  1. investigating Apr 25, 2019, 10:36 AM UTC

    Engineering is investigating this issue. The overall performance of interfaces is degraded and you may experience intermittent disconnections.

  2. monitoring Apr 25, 2019, 01:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2019, 03:46 PM UTC

    This incident has been resolved.