Stayntouch incident

Rover performance degraded

Major Resolved View vendor source →

Stayntouch experienced a major incident on August 7, 2019 affecting Stayntouch PMS and Stayntouch Guest Mobility and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2019, 02:17 PM UTC
Resolved
Aug 07, 2019, 03:03 PM UTC
Duration
46m
Detected by Pingoru
Aug 07, 2019, 02:17 PM UTC

Affected components

Stayntouch PMSStayntouch Guest MobilityStayntouch Guest KioskImportsReportsConnect APIsInterfacesGuest Email Notifications

Update timeline

  1. investigating Aug 07, 2019, 02:17 PM UTC

    We are currently experiencing a global performance degradation of the Rover platform. Our engineering team is actively working on resolving this issue

  2. investigating Aug 07, 2019, 02:17 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 07, 2019, 02:39 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 07, 2019, 02:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 07, 2019, 03:03 PM UTC

    This incident has been resolved.