Stayntouch incident

Rover Degradation on October 1, 2020 from 11:10am to 12:40pm EDT

Notice Resolved View vendor source →

Stayntouch experienced a notice incident on October 8, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2020, 10:06 PM UTC
Resolved
Oct 01, 2020, 03:10 PM UTC
Duration
—
Detected by Pingoru
Oct 08, 2020, 10:06 PM UTC

Update timeline

  1. resolved Oct 08, 2020, 10:06 PM UTC

    On October 1 at 11:10am EDT, some users across our multiple instances reported that they were unable to log in to the Rover web application, while others were in the system. Our team identified that the issue was related to an incompatible encryption component in our infrastructure. The fix was deployed and confirmed as fixed at 12:40pm EDT. Other services were unaffected.