Stayntouch incident
Delays in outbound traffic on our interface server
Stayntouch experienced a major incident on October 17, 2018 affecting Interfaces, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Interfaces
Update timeline
- investigating Oct 17, 2018, 06:39 PM UTC
Currently, we are experiencing delays in our outbound messages to interfaces. We are investigating the cause of this issue and will provide updates when they are available. You can expect to see delays in messages going out from ARI as well as reservation returns from your CRS provider.
- monitoring Oct 17, 2018, 07:07 PM UTC
We have identified the root cause of the issue and have provided the appropriate fix. The development team will monitor the traffic which has increased and is steady.
- resolved Oct 17, 2018, 08:48 PM UTC
Message queueing is back to normal. No further interface disruption should be experienced.